ONE-THIRD OF ALL STRATEGIC PLANS FAIL!

With uncertainty and a faster paced economic dynamic, how do you ensure the plans and capabilities that steered your business to a 5% growth 6 months ago continues to defy expectations?

CHALLENGE

• Too broad a strategy with no meaningful measures
• No leadership accountability or ownership for outcomes
• Lack of clear articulation and communication of strategic vision, success and failure
• Poor priority setting, resource planning and implementation
• Developing changes/  trends impacting policy, product or service development
  

APPROACH

We do not provide expertise that is not a consequence of an engaging challenge to your status quo. Nor do we simply provide you with a report, framework or tool without considering the sustainability of execution.

We are interested in a strong partnership, co-creating solutions, and continued dialogue to establish strategies and plans that are pragmatic and work for you.

CAPABILITIES

• Strategic advisory
• Strategic planning & development
• Strategic foresight
• Digital technology strategy

CASE STUDY

96% OF ORGANIZATIONS ARE GOING THROUGH A TRANSFORMATION OF SOME SORT TODAY. ONLY 30% WILL SUCCEED!

Re-engineering, TQM, down or right sizing, restructuring, cultural change, or turnaround. Call it what you may, in almost every case, the basic goal is to improve performance and business sustainability. How is your business reviewing how it works?

CHALLENGE:

• The changing customer experience and building an end-to-end customer-product/ service journey
• Failure to build a culture of intent by embedding analytics to inform the employee experience and codify learning
• No compelling strategy, vision or purpose to define or decide on digital transformation goals or objectives
• Inability to build innovation as a core capability to drive ongoing change

APPROACH:

Diving into the details to deliver “better, faster, cheaper” is difficult. What is more difficult and compelling is understanding where the value shifts are in your industry (and in others), spotting opportunities at the right inflection points and taking action.

We believe culture, base competencies, customer value and leadership are the cornerstones of successful transformations. We support your leaders in changing your organizational culture, help your managers play a more prominent and proactive role as facilitators, and augment your implementation capability to ensure high delivery rates for your internal and external customers.

CAPABILITIES:

• Enterprise (business) analysis
• Strategic transformation
• Operational transformation
• Operational model design
• Digital business & experience design

BEING MORE AGILE, DIGITAL AND RESPONSIVE IS THE #1 ORGANIZATIONAL IMPERATIVE!

How do you create frictionless experiences for your employees? Flatten your structure to be closer to your customer? Drive accountability not by rank but by ownership? Go beyond lines, boxes and titles!

CHALLENGE:

• Structure not built for strategic revenue growth requiring multi-annual re-orgs
• Roles and responsibilities designed around personalities not current and future state requirements
• Non-value add/ inefficient processes and workflow with built-in redundancies
• Fragmented work with little regard for system-wide outcomes

APPROACH:

End-to-end experiential and strategy-operations driven, our approach to org design integrates your people, core processes, structures and key imperatives. Aligned and enabled as a system, it is powered by governance standards, performance measures, circular information flows and reporting mechanisms that realize your efficiency and effectiveness targets.

CAPABILITIES:

• Organizational review & assessment
• Organizational design
• Roles & responsibilities development
• Process design, re-engineering & optimization
• Program/ service delivery design and implementation
  
• Capacity planning & development
• Performance management

CASE STUDY

DRIVE ORGANIZATIONAL CHANGE, DRIVE INDIVIDUAL CULTURE!

Tell compelling stories! Inspire action! Be emphatic! Stay curious! Challenge constructively! Fail fast and often! Take a cooperative approach! How does your organization translate and scale these into individual and team mantra?

CHALLENGE:

• Lead with influence, responsibility and ownership in a fluid organization
• Turf battles, mistrust and blame culture embedded by silos, lone castles and gilded employees
• Ill-conceived performance, re-enforcement, accountability and decision-making tools
• Fear of change: loss of influence, position and control

APPROACH:

We influence, challenge, mentor, coach, and authoritatively advice. We are not on-trend, fads or the best practice of the day. We are guided by original thought, human science, research, analysis and foresight.

CAPABILITIES:

• Communications strategy & planning
• Stakeholder engagement
• Change readiness
• Leadership and sponsorship assessment
• Change initiatives and skills assessment
• Organizational attributes assessment

CASE STUDY